Last Updated: April 20, 2025
Shipping
- Processing Time: Orders are processed within 1-3 business days.
- Delivery: We ship to [Your Region/Country]. Estimated delivery is 5-10 business days, depending on location.
- Costs: Shipping fees are calculated at checkout based on weight and destination.
- Tracking: A tracking number will be provided via email once shipped.
- Lost/Damaged Shipments: Contact us within 7 days of expected delivery for lost or damaged items. We’ll resolve issues promptly.
Returns
- Eligibility: Returns accepted within 30 days of delivery for unopened, unused products in original packaging.
- Process: Email support@organicurbanreap.com to initiate a return. Include order number and reason.
- Refunds: Issued to the original payment method within 7 days of receiving the returned item. Shipping fees are non-refundable.
- Non-Returnable: Opened products, used items, or products damaged by customer misuse.
- Defective Products: Contact us within 7 days of receipt for replacements or refunds.
Contact Us
For shipping or return inquiries:
Email: support@organicurbanreap.com